June 22, 2023
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Jobs
Agencies to replace 7.5% of jobs with AI by 2030 — but creatives could be spared
HR Dive, 06/22/23. According to a new Forrester Research forecast, advertising agencies are expected to replace 7.5% of jobs with automation by 2030 due to the rise of generative artificial intelligence (AI). The most threatened roles include clerical, secretarial, and administrative positions, with sales and market research roles also at risk. However, jobs heavily influenced by generative AI, such as editors, writers, and programmers, could see increased productivity instead of being automated. While generative AI has sparked an arms race in the advertising industry, creative jobs are considered among the least at-risk. READ THE ARTICLE
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Management
What Roles Could Generative AI Play on Your Team?
Harvard Business Review, 06/22/23. The recent advances in ChatGPT are just the beginning of new AI technologies. Companies and leaders should consider the various applications outlined in the article and use the provided framework to develop their own applications. Different types of GPTs, such as GroupGPT and CoachGPT, have the potential to generate substantial business value. However, applications involving multiple entities or initiated by machines may be more challenging with ethical and legal implications. It is important to also address the complex ethical, legal, and regulatory concerns that come with each GPT type. Depending on the company’s resources and competitive strength, they can either invest in developing GPTs or take a cautious approach to prepare for future advancements in AI. The launch of GenAIs is an exciting moment for humanity, but organizations need to modify and adapt the technology to create value and monetize the innovations successfully. READ THE ARTICLE
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Law
Judge sanctions lawyers for brief written by A.I. with fake citations
CNBC, 06/22/23. A New York federal judge has sanctioned lawyers who used the artificial intelligence tool, ChatGPT, to write a legal brief. The brief contained citations of non-existent court opinions and fake quotes. The judge ordered the lawyers and their law firm to each pay a $5,000 fine and notify the judges falsely identified as authors of the bogus case rulings. The judge stated that while the use of AI tools is not inherently improper, attorneys have a responsibility to ensure the accuracy of their filings. READ THE ARTICLE
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Education
Students switch to AI to learn languages
BBC, 06/22/23. AI-powered chatbots have emerged as valuable tools for language learning. They offer benefits such as error correction, regional variations, and convenience across time zones. While they cannot replace the personal touch of human interaction, they serve as useful supplements for learners. Customized language acquisition apps like LangAI have gained popularity due to their tailored features and user-friendly interfaces. However, challenges remain, including limitations in underrepresented languages and potential biases in chatbot behavior. Ethical considerations, including data privacy, are crucial as the use of AI chatbots expands in language learning. READ THE ARTICLE
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Public Safety
A 988 operator, faced with a flood of calls, turns to AI to boost counselor skills
STAT , 06/22/23. Portland-based crisis support line, Protocall Services, is collaborating with Lyssn to explore the use of AI technology in maintaining call quality. Lyssn’s platform analyzes behavioral health encounters to ensure that counselors are providing appropriate support. With a recent $2 million grant from the National Institute of Mental Health, the technology could be adapted for crisis calls and alleviate the strain caused by increasing suicide rates. Through automated evaluations, supervisors can provide timely feedback, leading to improved care. The privacy of patients is ensured through compliance with privacy laws. The study of this technology is expected to take 18 months, potentially revolutionizing crisis line services. READ THE ARTICLE
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UX
How AI is changing the way humans interact with machines
Cointelegraph, 06/22/23. The past year has witnessed significant advancements in the field of natural language processing (NLP) and conversational AI. These technologies, such as OpenAI’s ChatGPT, have revolutionized the way humans interact with machines. NLP combines computational linguistics with other fields like machine learning and deep learning to enable machines to understand and respond to human language effectively. These advancements have found applications in various sectors like customer service, language translation, sentiment analysis, and content generation. However, challenges such as data privacy laws and the need for industry-specific models pose obstacles to the future development of AI and NLP. READ THE ARTICLE