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    Replacing frontline workers with AI can be a bad idea — here’s why

    The Conversation, 10/30/23. The use of AI chatbots in various industries has become widespread, with businesses utilizing them to greet and assist customers. Some companies have even replaced human call center agents with chatbots to some extent. However, caution is necessary in certain sectors like healthcare and human resources, where ethical oversight is crucial. A recent case involving a chatbot called Tessa, used by the National Eating Disorder Association in the US, highlights the need for careful consideration. Tessa was intended to provide assistance to individuals with eating disorders, but reports emerged of problematic advice being given. The incident emphasizes the importance of ethical oversight when deploying AI chatbots, especially in critical areas such as healthcare and mental health. While AI chatbots have their advantages, sectors that involve personal interactions may still require genuine empathy and human compassion. READ THE ARTICLE

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    Work futurist on whether AI will take your job: Humans have ‘innate sense of laziness’

    Fortune, 10/22/23. The rise of artificial intelligence (AI) has brought about significant changes in various industries. Amy Webb, the founder and CEO of the Future Today Institute, emphasizes the impact of AI on productivity and job markets. While AI can enhance productivity for tasks involving reading, sorting, and analyzing data, the ultimate efficiency still relies on human engagement. Concerns arise about AI potentially replacing certain job roles, yet it requires individuals to provide the necessary training. C-suite executives should focus on creating new revenue streams and improving relationships rather than solely reducing costs. However, many organizations fail to recognize these opportunities. CEOs must also consider the ownership and use of data when deploying AI systems. Looking ahead, the development of multimodal AI systems that can perform multiple tasks simultaneously is an exciting prospect. Overall, the complexities surrounding AI necessitate careful consideration and strategic decision-making. READ THE ARTICLE

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    How generative AI can boost highly skilled workers’ productivity

    MIT Sloan School of Management, 10/19/23. In a recent study on generative AI and highly skilled workers, researchers found that AI can improve worker performance by up to 40% when used within its capabilities. However, when AI is used outside of its boundary, worker performance decreases by 19 percentage points. Understanding the limits of AI is crucial, as its abilities continue to expand. Managers must be aware of this “jagged technological frontier” to help workers determine which tasks can be effectively handled by AI. The study also suggests interface design, onboarding, role reconfiguration, and a culture of accountability as key considerations when integrating generative AI into workflows. READ THE ARTICLE

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    AI not ‘messy’ enough to replace creative people, Charlie Brooker says

    The Guardian, 10/18/23. According to Charlie Brooker, the creator of Black Mirror, artificial intelligence (AI) will never rival human creativity because it lacks the messiness that makes human imagination so powerful. While experimenting with a chatbot AI to generate a Black Mirror episode, Brooker initially felt panic and fear of being replaced. However, he soon realized that the AI’s output was derivative and lacked the depth of human creativity. Brooker believes AI is a valuable tool but cannot replace the ingenuity and originality of human beings. READ THE ARTICLE

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    Worried AI Will Take Your Job? The History Of ATMs & Microsoft Excel Can Give You Hope

    Indiatimes, 10/14/23. The fear of AI taking away jobs is growing, but history shows that new technology often creates new job opportunities. For example, when spreadsheets like Microsoft Excel were introduced in the 1980s, the number of bookkeepers decreased, but there was a significant increase in accountants, auditors, and financial managers. Similarly, the introduction of ATMs was predicted to eliminate bank teller jobs, but it actually made it cheaper to operate branches and increased demand for tellers. While job displacement is a concern, it is important to focus on helping individuals develop new skills to adapt to technological disruptions. READ THE ARTICLE